Refund policy

Returns & Refunds

We want you to love your Dasii pieces. If something isn't right, you can return it within 30 days of delivery.

What can be returned

  • Items must be unworn, unwashed and in their original condition with all tags attached.
  • For hygiene reasons, items that have been worn, washed or damaged after delivery cannot be accepted.
  • Sale items can be returned on the same terms unless marked as final sale.

How to return

  1. Email us at dasiiclothing4u@gmail.com with your order number and the item(s) you want to return.
  2. We'll reply with the return address and instructions. Items sent back without contacting us first may not be accepted.
  3. Pack the items securely and send them using a tracked service. Keep your proof of postage.

Return postage

Return postage is paid by the customer, unless the item is faulty or we sent you the wrong item. In that case we'll cover the cost or refund it to you.

Refunds

Once we receive and check your return, we'll email you and process your refund to your original payment method within 5 working days. Your bank may take a few extra days to show it. Original delivery charges are refunded if you return your whole order within 14 days of delivery; otherwise they are non-refundable.

Exchanges

Need a different size or colour? Return the original item for a refund and place a new order. This is the fastest way to get the piece you want.

Faulty or wrong items

If your item arrives faulty, damaged or incorrect, contact us within 30 days of delivery with your order number and a photo. We'll offer a replacement or full refund, including postage. This does not affect your statutory rights.

Your legal rights (UK & EU)

You have the legal right to cancel your order within 14 days of receiving it without giving a reason. Our 30-day returns window goes beyond this. Your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations are not affected.

International returns

International customers are responsible for return postage and any customs charges on the return. Please mark the parcel as "returned goods" to avoid extra fees.